You may see an employee name on an app display as a string of symbols and characters instead of the employee name. This occurs because a NFC reader did not fully read the employee’s name programmed on the card. If the employee has a long name or too quickly scan a badge to clock in, the app may populate the employee name with symbols and characters instead of the employee name.

On subsequent scans, the NFC reader reads only the badge number to scan quickly. The employee name and badge number information and the event or weigh data will be recorded correctly once the device(s) sync with the Web Portal.

The name will remain as symbols and characters for that day. However, once the device and app are restarted, the employee name will clear and it should read correctly.

This issue does not affect the accuracy of data collected for the affected employee(s).

 

If you have any questions or need assistance, please contact 2nd Sight at 509-381-2112 or info@2ndsightbio.com