You may need to download the FairTrak app onto the handheld when you receive your device. You must set up a Google account before downloading the app on the handheld computer:

  1. Swipe up on the main screen to access your apps
  2. Press "Play Store"
  3. Press "Search for Apps" bar and enter "FairTrak Flexible Tracking"
  4. Press the "Search" icon on key pad
  5. Locate the FairTrak app by 2nd Sight
  6. Press "install"
  7. Press "Open"
  8. Allow access when prompted
  9. Enter your Customer ID and Secret when prompted (located on "My Account" on your online Portal account or Customer Certificate)