1. Make sure you are using Google Chrome to access the web portal. Other web browsers, like Internet Explorer, do not work well with the portal website.
  2. If you are trying to upload a list of employees, make sure that your file has the proper headings and that the headings are spelled correctly.
  3. Make sure that the Last, First, and Employee ID fields have information in them. (Data in the MiddlePayroll Code, and Profile columns are optional.)
  4. Make sure that the document has maintained the headers above the employee-related data.
  5. If you include a Profile, make sure the name matches exactly a profile name that has been added on the Portal under “Manage” --> “Employee Profiles.”


If you continue to have difficulties adding employees to your web portal, please call 2nd Sight at 509-381-2112 or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

If you have any questions or need assistance, please contact 2nd Sight at 509-381-2112 or info@2ndsightbio.com