When you first download or update a 2nd Sight app, you may see the following dialog box appear:

If you see this warning, you MUST go into the RHC's Settings and confirm that, as shown below:

  • Automatic Date & Time is OFFand
  • Automatic Time Zone: "Use network provided time zone" is toggled to the OFF position.

2nd Sight apps use the RHC's date and time when collecting data. If the RHC receives a bad date and time from a Wi-Fi or cellular network, the data will be tagged with incorrect dates and times. To avoid this problem, the Automatic Date & Time and the "Use network provided time zone" MUST be Off

If this message is causing installation issues, try to update the app again after verifying the Date & Time settings.

If you are still having trouble, sync the device to ensure all data is on the Portal, then completely uninstall and reinstall the app from the Play Store.

If you have any questions or need assistance, please contact 2nd Sight at 509-381-2112 or This email address is being protected from spambots. You need JavaScript enabled to view it..

If you have any questions or need assistance, please contact 2nd Sight at 509-381-2112 or info@2ndsightbio.com