If your app does not sync with the web portal, the reason is probably shown below.

  1. Your device does not sync because it is not connected to WiFi or cellular. (To check connectivity, attempt a Google search. If not connected, you will get no results.)
  2. The Customer ID and Secret were entered incorrectly in the device. (The app will not show any Tasks or Lists. To re-enter the Customer ID and Secret, see Customer ID and Secret: Entering or Re-entering.)
  3. The unit ID is incorrect. (Data will not upload.)
  4. The device is registered to the wrong account. (Usually happens when the user has multiple accounts, e.g. Day Account & Night Account.)