If your app does not sync with the web portal, the reason is probably shown below.
- Your device does not sync because it is not connected to WiFi or cellular. (To check connectivity, attempt a Google search. If not connected, you will get no results.)
- The Customer ID and Secret were entered incorrectly in the device. (The app will not show any Tasks or Lists. To re-enter the Customer ID and Secret, see Customer ID and Secret: Entering or Re-entering.)
- The unit ID is incorrect. (Data will not upload.)
- The device is registered to the wrong account. (Usually happens when the user has multiple accounts, e.g. Day Account & Night Account.)