If your app does not sync with the web portal, the reason is probably shown below.

  1. Your device does not sync because it is not connected to WiFi or cellular. (To check connectivity, attempt a Google search. If not connected, you will get no results.) *If you are using cellular, please ensure that your "Data Roaming" feature is also enabled. This feature will allow your device to ping off additional service providers when the service from your primary provider is weak.
  2. The Customer ID and Secret were entered incorrectly in the device. (The app will not show any Tasks or Lists. To re-enter the Customer ID and Secret, see Customer ID and Secret: Entering or Re-entering.)
  3. The unit ID is incorrect. (Data will not upload.)
  4. The device is registered to the wrong account. (Usually happens when the user has multiple accounts, e.g. Day Account & Night Account.)

If you have any questions or need assistance, please contact 2nd Sight at 509-381-2112 or info@2ndsightbio.com